Trucks Dealer Portal

Trucks Dealer Portal

Trucks Dealer Portal

2024

2024

The Trucks Dealer Portal - T.D.P. is a comprehensive digital platform designed for Volvo and Mack Trucks dealers. It enables them to efficiently manage sales, access training resources, register for events, stay updated with news and bulletins, track recalls, and much more, all in one centralized hub.

After interviewing around 130 people across the U.S., our team, along with the BIO agency team, pinpointed some key challenges our dealers were facing with our portals, and uncovered opportunities to elevate their experience. Using insights from these conversations and the Volvo Group Design System (which I led the development), I redesigned the portal with a fresh focus on accessibility and ease of use.

Start

+
Understanding the context through 130 voices

Strategy

+
Iterating where it matters most

Ideation

+
Leveraging the system, at scale

Deliverables

+
See the transformation in action

Results

+
How we improved 8 main areas

Start

+
Understanding the context through 130 voices

Strategy

+
Iterating where it matters most

Ideation

+
Leveraging the system, at scale

Deliverables

+
See the transformation in action

Results

+
How we improved 8 main areas

Start

+
Understanding the context through 130 voices

Strategy

+
Iterating where it matters most

Ideation

+
Leveraging the system, at scale

Deliverables

+
See the transformation in action

Results

+
How we improved 8 main areas
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